Jawatan Kosong Snr Executive, eCommerce di StarHub Ltd

    Singapore - StarHub Green | Advertised: 22-November-2019 | Closing on 22-December-2019



    Sebelum Anda mencadangkan Jawatan Kosong Snr Executive, eCommerce di StarHub Ltd ini yang terbaru atau tekan butang Sapukan Sekarang, Anda mesti memahami dan menjalankan setiap peruntukan laman web kami (pengurus portaloker) di bawah:

    • Iklan jawatan kosong ini telah dicipta oleh StarHub Ltd , kami tidak mengubah / menambahkan / memvalidasi setiap jawatan kosong secara langsung.
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    StarHub is Singapore's fully-integrated info-communication company, offering a full range of information, communications and entertainment services for both consumer and corporate markets. StarHub operates Singapore's fastest two-way HSPA+ mobile network that delivers up to 21Mbps for downlink to complement its nation-wide GSM network, and an island-wide HFC network that delivers multi-channel cable TV services (including High Definition Television and on-demand services) as well as ultra-high speed residential broadband services. StarHub also operates an extensive fixed business network that provides a wide range of data, voice and wholesale services.

    Launched in 2000, StarHub has become one of Singapore's most innovative info-communications providers, and the pioneer in 'hubbing' - the ability to deliver unique integrated and converged services to all its customers. StarHub, listed on the main board of the Singapore Exchange since October 2004, is a component stock of the Straits Times Index and the MCSI Singapore Free Index.
     
    Product & Services
    Mobile; Cable TV; Online: - Residential Broadband - Residential Voice - Wireless Broadband

     

    Job Description
    Grow Digital Sales & Grow Apps adoption
     
    Responsibilities    
    • Work on enhancements required to resolve customer issues and improve customer experience
    • Manage projects for online store
      • Create customer journeys and schedule meetings with stakeholders to align on project scope and deliverables
      • Understand the application functionalities and documented requirements
      • Attend Requirements and Information Architecture review sessions where necessary.
      • Identify interdependencies, ambiguities in documentation and make suggestions to improve requirements and optimize usability
      • Draft & review test scenarios with stakeholders
      • Execute test cases in relation to functional and UI end-to-end testing, report on test results within specified timeframe
      • Post launch monitoring: Work with analytics team to create for performance report for all the projects
    • Handle Operations: Plan and execute marketing campaigns for online store
      • Prepare quarterly roadmap and monthly calendar for acquisition and retention offers
      • Update comms plan with all stakeholders
      • Always-On and ad-hoc campaigns
      • Work on actual roll out of campaigns, - work with IT team in creating offer in system and production verification
      • Enhance availability and discoverability of online offers to improve online experience
    • Handle Operations: Production Issues
      • Track negative feedback from customers
      • Liaise with Customer Support on issues faced by customers
      • Liaise with IT team to highlight any production issues and support team in resolving issues
      • Partner with CS team to handle any customer queries for on-going promotions, handle exception handling as and when required.
    • Educate internal stakeholders on online customer behaviour, changing online landscape and areas of improvement
    • Driving Digital growth and mind-set in the organization, monitor system performance and CX (NPS)
    • Plan online campaigns with Marketing, configure and execute campaigns. Liaise with all relevant parties for campaign brief and handling of production matters
    • Stakeholder management, scoping of requirements, design of user journeys, develop test scenarios, conduct UAT
    • Design solutions to address customer issues (NPS), liaise with relevant parties to resolve technical issues within SLA 

     

    Qualifications

    • Past experience in Digital Industry. Ecommerce/ marketing and Project management preferred.
    • Good technical knowledge, at least 4 years of hands-on experience in operations / project management.
    • Experience in working with different stakeholders
    • Deep understanding of internet and mobile phone/tablets services landscape & technologies, web behaviour and consumer usage.
    • Creative but pragmatic and attentive to details, keen to understand the needs of customers, team player & fast learner.
    •  Excellent verbal/ written communication and interpersonal skills to engage internal and external stakeholders of all levels.
    •  Be a team player with a pleasant disposition and good interpersonal skills.  

     

    *We regret that only shortlisted candidates will be notified.

    People as our key competencies. We ensure you have the right resources and relevant competency and skills to support its business growth and sustainability.

    We also believe that happy & healthy employees help to create delighted customers. As such, we strive to help employees to live out their passions at work while maintaining a well-balanced lifestyle.
     
    In StarHub, everyday is a new learning day.


    Alamat perusahaan : StarHub Ltd


    Tag : Jawatan Kosong Singapore - StarHub Green , Jawatan Kosong StarHub Ltd , Jawatan Kosong Electronics Engineering

Apakah Jawatan Kosong Snr Executive, eCommerce di StarHub Ltd Asli (Bukan Palsu)?

Untuk menyemak sama ada jawatan kosong yang ditawarkan oleh StarHub Ltd jujur (tidak penipuan) di sini adalah beberapa petua:
  • Pastikan itu StarHub Ltd adalah salah satu syarikat yang dipercayai dan berwibawa. Sila semak dari hasil carian Google sama ada syarikat itu benar-benar asli (tidak fiktif). Semak juga respons daripada pengguna atau pekerja dari StarHub Ltd .
  • Berhati-hati dengan syarikat yang hanya menggunakan alamat e-mel awam / percuma (seperti @ gmail atau @ yahoo.com) atau SMS (termasuk aplikasi telegram atau aplikasi seperti apa-apa) sebagai media komunikasi. Syarikat ini akan lebih meyakinkan jika ia mempunyai alamat pejabat telefon atau alamat e-mel domain korporatnya sendiri.
  • Sekiranya anda diminta untuk mendapatkan wang untuk apa-apa sebab, anda tidak boleh mengabaikan kekosongan itu. Antara sebab yang sering digunakan ialah kos seragam, kos latihan (latihan), kos penggantian duti setem, dan membayar borang / surat perjanjian.
  • Pastikan kekosongan yang anda cari adalah sesuai dengan tajuk kekosongan jawatan ini, yaitu Jawatan Kosong Snr Executive, eCommerce di StarHub Ltd . Pastikan anda tidak menawarkan perniagaan pelaburan yang mencurigakan atau menjadi ahli MLM yang tidak jelas.

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